Customer Service

Unique. Conscious. Functional. Beautiful. Modern shopping made easy.

Free Shipping ($50+)
2Modern offers FREE SHIPPING on orders of $50 or more, unless otherwise specified. For details, see our complete shipping & returns policy.

Low Price Guarantee
2Modern is dedicated to presenting the coolest contemporary designers at affordable prices. We our competitive pricing guarantee, find one of our products offered online for less (within 7 days after purchase) and we will match that price or refund the difference! For more info, please see our Low Price Guarantee.

Clear Returns Policy
2Modern has a generous, convenient return policy accommodating product returns within 7 business days. The only exception is with customized orders denoted on individual product pages. Check out further details of our shipping & returns policy.

Great Customer Service
When you call 2Modern, expect a knowledgeable representative. Our dedicated customer service team is domestically-based and available 7AM-5PM PST.

Tax Free Shopping
2Modern's not only convenient, but more affordable! Did you know that when you shop online you can save 5-10% (states outside of CA) compared to showrooms with similar merchandise. See our Tax FAQ to learn more.

Ordering from 2Modern

How do I set up an account?
It’s simple. As a new customer, when you add a product to your shopping cart you will have the option to “proceed to checkout” or to “continue shopping”. When you click “checkout”, you will go to the next page with a choice between “New Customers” or “Returning Customers”. If you are a new customer, you simply click “Continue” and fill in the requested information under “New Customer Registration”. Once the checkout process has been completed, now your account information is safely saved in our database. The next time you return to 2Modern.com, you will login as a “Returning Customer”.

What are my Payment Options?
2Modern currently accepts VISA, MASTER CARD, DISCOVER and AMERICAN EXPRESS credit cards, Paypal Express Checkout and by check. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL.

What is your Low Price Guarantee?
2Modern is dedicated to presenting the coolest contemporary designers at affordable prices. That said, if for some reason you are able to find one of our products offered online for less than our total price (product cost + shipping cost), let us know and we will gladly match that price for you or refund the difference (if you find the price within 7 days after purchase)!
Just add the competitor site product page (web address) in the notes area when you purchase the product OR provide that information to 2Modern Support within 7 days after purchase.
Terms and Conditions:

Can I phone in my order?
Absolutely! Please call 1-888-222-4410 and we will be glad to help! We are available 6AM to 5PM PST, Monday through Friday.

Can I fax my order?
Yes, you may fax fax your order to 2Modern Sales fax: (801) 484-2052. Please send an email confirming that your fax has been sent to 2Modern Support.

Will I be taxed?
2Modern is required by law to charge sales tax on orders SHIPPED TO California state addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

Site Security
2Modern utilizes the latest technology for shopping and ecommerce security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. Visa, Mastercard, Discover, American Express and Paypal/Verisign also take significant security measures to protect your information.

To ensure that your connection is secure, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the web address (URL) window of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

How do I contact 2Modern?
Email: 2Modern Contact Center
Phone: 1-888-222-4410
Address: 35 Miller Ave #192, Mill Valley, CA, 94941
****Please note, that returns DO NOT go to the above address. Please contact 2Modern Support for returns.

Shipping

How long will it take for my order to ship?
Upon approval and verification of credit card information, orders will be processed for shipment. Inconsistent data and billing information may delay your order. Certain orders may require special processing due to limited quantities on particular items. 2Modern will notify customers who have placed orders for these “out of stock” items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 10 weeks. Each product should specify the shipping time estimation. We provide you a specific estimate of the lead time for any of the products on our site, directly on each product page. Please contact 2Modern Support for any shipping inquiries.

How and where do you ship?
Currently, 2Modern offers FREE SHIPPING on order of $50 or more for all items. For any items that do not have free shipping, it will be noted on the product page and shipping costs will be provided during check-out. Deliveries to the 48 contiguous states will be made via Fedex Ground or by common carrier depending on the overall weight of your order. The shipping costs are calculated for you during the checkout process. 2Modern may offer shipping specials advertised on the site (like 'Free Shipping for any orders over $50), the calculations for those shipping specials will be calculated during the order process. We cannot deliver to P.O. Boxes. You must provide a street address. Unless otherwise specified with "White Glove Service" on the product page, 2Modern does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not 2Modern, unless otherwise specified with "White Glove Service" on the product page. Some 2Modern furniture requires some assembly.

For larger items, please specify any special delivery instructions on in the "Special Notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping/delivery circumstances. If you have any concerns, please contact 2Modern Support.

For shipping outside the 48 contiguous states, please contact 2Modern Support.

What is Freight Shipping?
Certain items available on 2Modern are required to be shipped via a 3rd party freight carrier, rather than standard carriers, because they are too heavy or require special handling. If your purchase will be delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. Unless otherwise specified with "White Glove Service" on the product page, all shipments coming via Freight are brought to the curbside only. Unless "White Glove" is specified, freight shipping does not include “white glove” service, assembly, installation or delivery to inside a residence or office. Freight carriers do offer in-home or in-office delivery for an additional charge. Please inquire directly with the Freight company when they contact you.

Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on Freight Delivery returns that are not damaged or incorrect.

For any questions regarding Freight Delivery, please contact us via email at 2Modern Support. Please include your order number in all communications.

What is "White Glove" delivery service?
Certain items available on 2Modern are delivered via "White Glove" service. These items are blanket wrapped, delivered into your business or residence, assembled (if necessary) and all packaging is removed. There are no additional charges for this service. It is either paid for by 2Modern or it is included in the shipping cost as specified in your shopping cart. For any questions regarding "White Glove" delivery, please contact 2Modern Support. Please include your order number in all communications.

Are your shipments insured against damage?
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.

Are your products covered by warranty?
Every product is covered by its respective manufacturer's warranty.

Returns & Exchanges

What if I am not completely satisfied with my purchase?
We want you to be happy with your new product! Customer satisfaction is very important to us so we extend a generous return policy to accommodate your returns as best we can.

For most items*, if you are unsatisfied with your purchase for any reason, 2Modern will be happy to process a return for you without any restocking fees. Before returning an item, please contact 2Modern Support to obtain return instructions. Items must be unused and unassembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert. Unless otherwise specified by 2Modern, all returns should be shipped directly back to the manufacturer who shipped it to you (there should be a return address on the packaging), using the same method it was shipped (UPS, Freight, White Glove, etc.). If you are uncertain about any of these details, please email 2Modern Support. (*Exceptions are products that are custom made, which are boldly denoted on the individual product pages)

The return must be post-marked within 7 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to 2Modern (or the manufacturer).

Credit card orders will receive refunds in the form of a credit. Orders paid by check will receive a check.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return.

Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact 2Modern Support as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.

If the item(s) sent was incorrect, or defective, please contact customer service by phone or email. Please do not send back these items prior to contacting 2Modern Support. Our manufacturers must receive goods in new condition to fully credit you for the return or exchange. Our manufacturers cannot accept collect deliveries (COD’s).

Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on Freight Delivery returns that are not damaged or incorrect (these are typically larger/heavier items and are marked as shipping Freight on the product page).

Discounting

Do you offer volume discounts?
Yes we do! Please see our detailed volume discount for all 2Modern customers by visiting the Volume Discount page (coming soon).

Do you give special discounts to non-profits?
Yes we do! We aim to support educational, arts, and cultural institutions. Please see our detailed volume discount for all 2Modern customers by visiting the Volume Discount page (coming soon). Please contact 2Modern Support regarding additional non-profit discounts.

Privacy

What is your privacy policy?
We take your privacy seriously. Please visit our Privacy Statement for more details.

Architects & Designers

Do you work with Architects & Designers?
Absolutely! We have helped many leading architects and designers with modern residential apartments, houses, building, casinos, restaurants and commercial spaces. Please contact us, sign up for our newsletter or call us anytime to discuss our Trade Program: 1-888-222-4410.

Do you accept checks?
Absolutely. For the trade, we can take business checks. Please note that for first time customers who do not have approved accounts with 2Modern, we will have to receive the check prior

How do we get an estimate?
If you know exactly what you would like specified, you can fax or email your specifications. We are ready to help you stay on-time and on-budget (and look good!).

Please contact us with this form or call us anytime to get started: 1-888-222-4410.

Gift Cards

How Do I Purchase a Gift Card?
How sweet and generous you are! This is a perfect gift for the modern enthusiast for any occasion. You may purchase a gift card by clicking on the "Gift Card" in the top navigation at any time while shopping 2Modern.com. You will then be prompted to choose the card with your desired dollar amount. And from there, it's a simple checkout process, just like buying anything else on 2Modern.

What are the Details?
The gift card is valid for any product on our site (furniture, personal accessories, baby gifts, etc.). It never expires and is delivered instantly via email to your recipient. And with the ease of an electronic gift card, you never have to worry about losing that flimsy paper. You send it and we'll take care of the rest. Promise.

NY Showroom

What is Caravan/2Modern? Caravan, formally a mobile boutique (a renovated Dodge Caravan cruising the streets of Manhattan with the latest in fashion), teamed up with 2Modern to launch a showroom in the SOHO area of New York. You can simultaneously shop for clothes, accessories, furniture, art and lighting in the hip, innovative new store. Come visit! 2 Great Jones St. (Between Broadway & Lafayette).

Customer Service

Why Shop 2Modern?

Ordering from 2Modern

Shipping

Returns & Exchanges

Discounting

Privacy

Architects & Designers

Gift Cards

NY Showroom