EcoSmart Fire Warranty

Your EcoSmart™ Fire is covered by a transferable limited warranty and a solid service and support network should you need it. At The Fire Company Pty Ltd, we believe in supplying you with the best, most user friendly fireplace and providing you with the means to keep it that way. Many aspects of the EcoSmart™ Fire are hand-produced, hand-finished and use natural materials, which makes them subject to minor variations in finish and size. All of our pieces will mature and age over the course of time, through natural processes associated with use and with heat and flame. These changes are an essential part of the dynamic of the piece. The Fire Company Pty Ltd reserves the right to make minor amendments without prior notice.

Length of Warranty:
(Stone chipping, painting scratches and general scratches are not covered by warranty)

The Fire Company Pty Ltd undertakes to: Repair or, at our option, replace without cost to owner either for materials or labour, any part that is found to be defective.

The express warranties do not include:
A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.

B. Repairs when the EcoSmart™ Fire has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.

C. Repairs when the EcoSmart™ Fire parts or models have been modified or altered in any way that has not been approved in writing by The Fire Company Pty Ltd.

D. Repairs when the Fire has been dismantled, repaired or serviced by anyone other than an authorised representative of The Fire Company Pty Ltd.

E. Pick up and delivery.

F. Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with the EcoSmart™ Fire.

G. Transportation or traveling costs involved in the repair when the appliance is installed outside The Fire Company Pty Ltd’s AUTHORISED CUSTOMER SERVICE CENTRES’s normal service area.

H. Damage to the Fire caused by accident, misuse or Act of God.

I. Any incidental shipping or holding costs to deliver your Fire or parts to an Authorized Customer Service Centre.