White Glove & Freight Shipping

What is Freight Shipping?
Certain items available on 2Modern are required to be shipped via a 3rd party freight carrier rather than standard carriers because they are too heavy or require special handling. If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. Unless otherwise specified with "White Glove Service" on the product page, all shipments coming via Freight are brought to the curbside only. Unless "White Glove" is specified, freight shipping does not include “white glove” service, assembly, installation or delivery to inside a residence or office. Freight carriers do offer in-home or in-office delivery for an additional charge. Please inquire directly with the shipping company when the Freight company contacts you. For larger items, please specify any special delivery instructions on in the "Special Notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping circumstances. If you have any concerns, please contact 2Modern Support.
For any questions regarding Freight Delivery, please contact us via email at 2Modern Support. Please include your order number in all communications.

What is "White Glove" delivery service?
Certain items available on 2Modern are delivered via "White Glove" service. These items are blanket wrapped, delivered into your business or residence, assembled (if necessary) and all packaging is removed. There are no additional charges for this service. It is either paid for by 2Modern or it is included in the shipping cost as specified in your shopping cart. For any questions regarding "White Glove" delivery, please contact us via email at 2Modern Support. Please include your order number in all communications.