How long will it take for my order to ship?
Upon approval and verification of credit card information, orders will be processed for shipment. Orders paid by check, may be subject to slight delays. All checks must be received and cleared prior to order processing. Inconsistent data and billing information may also delay your order. Certain orders may require special processing due to limited quantities on particular items. 2Modern will notify customers who have placed orders for these “out of stock” items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 14 weeks. Each product page shows 'Estimated' shipping times based on stocked quantities or custom, made-to-order manufacturing processes. These dates are estimates only and 2Modern cannot be held responsible for additional delays due to manufacturing delays or shipping carriers. Please contact 2Modern Support for any shipping or lead-time inquiries.
How and where do you ship?
2Modern ships anywhere in the world!
Deliveries to the 48 contiguous states will be made via Fedex Ground, UPS or by other common carrier depending on the overall weight of your order. Deliveries outside the 48 contiguous states (including Hawaii, Alaska and Puerto Rico), will be handled through Bongo International. See below for more information.
2Modern offers FREE SHIPPING on items $50 or more, unless otherwise specified on the item page. Items $50 or less, have a $5 per item shipping charge. Some manufacturers require a mandatory shipping charge. We are required to charge shipping on most items from these brands: ANGO, BDI, Blu Dot, ducduc, Gus, James De Wulf, Kartell, Knifty, Knoll, Knoll Kids, Modern Outdoor, Monte, Nurseryworks, Piet Hein Eek, Richard Schultz, Symbol Audio, TrueModern, & Way Basics. See more details about 2Modern Shipping. Please read here for shipping charges outside of the continential US.
All shipping costs are noted on the item page and calculated for you during the checkout process.
We cannot deliver to P.O. Boxes. You must provide a street address. Unless otherwise specified with "White Glove Service" on the product page, 2Modern does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not 2Modern, unless otherwise specified with "White Glove Service" on the product page. Some 2Modern furniture requires some assembly.
For larger items, please specify any special delivery instructions on in the "Special Notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping/delivery circumstances.
If an order is cancelled after the order has been shipped or processed, the customer is responsible for round trip shipping charges even if 2Modern paid for the original shipment (ie. Free Shipping). Read more about returns & exchanges.
For shipping outside the 48 contiguous states, including Hawaii, Alaska and Puerto Rico, we have partnered with Bongo International. This is an easy way for you to consolidate any shipments from 2Modern (or other retailers) and save money. If you are not a registered member at Bongo, you will be able to quickly sign up from the 2Modern site and receive a US address, where we will ship your order. All shipping fees from that US destination to your location is calculated for you by Bongo International.
Sign up here for shipments to Hawaii, Alaska, Puerto Rico or any country outside the United States. Please note: White glove service is not offered with shipping outside the Continental US. For items shipping outside the Continental US, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect. International customers may contact us by phone at: 1-435-671-4625
You may check your shippment status at one of our shippers web sites:
FedEx - www.Fedex.com : 800-463-3339
UPS - www.UPS.com : 800-742-5877
DHL - www.DHL.com : 800-225-5345
US Post Office - www.usps.com : 800-222-1811
YRC - www.my.ycr.com : 800-610-6500
Plycon - www.plycon.com : 631-269-7000
Estes - www.estes-express.com : 877-268-4555
Transgroup - transtatus.transgroup.com : 800-444-0294
Main Freight - www.mainfreightusa.com : 310-900-1974
DB Schenker - www.dbschenkerusa.com : 800-225-5229
Canada Post - www.canadapost.com : 416-979-8822
UK Royal - www.royalmail.com : +44 1752 387 116
Bongo - www.bongous.com : 203-683-4894
Home Direct USA - www.homedirectusa.com : 1-800-611-6302
DB Schenker - www.dbschenkerusa.com : 800-225-5229
What levels of service are offered for large item deliveries?
Certain items available on 2Modern are required to be shipped via a 3rd party “Freight” carrier, because they are too heavy or require special handling that standard delivery carriers are unable to manage. If your purchase will be delivered via a 3rd Party service, you will be contacted by the delivery Company via telephone, 1-5 days prior to the delivery to schedule an appointment and discuss the details of your shipment. You will need to be present to sign for the item. Unless otherwise specified on your order as: “Silver Delivery Service”, “White Glove Gold Delivery” or “White Glove Platinum Delivery”, all large order deliveries, shipping via 3rd party carriers are brought to the curbside only. Note: Silver, Gold or Platinum services are not offered with international orders. Please click here to get information on international shipping.
- Bronze Delivery Service: This delivery service is curbside only.
- Silver Delivery Service: A delivery crew will carefully bring your new furniture into the threshold of your home or first dry area of your business. Ground floor only.
- White Glove Gold Delivery: A delivery crew will professionally handle your new furniture into your home or office building, ground floor only. Your items will be unpacked and you are responsible for product inspection. Please note any damages or incorrect shipments right away. Upgraded services are also available to enhance your delivery service.
- White Glove Platinum Delivery: Our Platinum service offers the same benefits as our White Glove Gold Delivery plus: light assembly, and ‘carry-up’ one flight of stairs. The delivery crew is unable to hook up electrical or component wires.
- NOTE: For “White Glove Gold” and “White Glove Platinum”, please contact 2Modern support at the time of purchase to discuss the details of your delivery. Please let us know of any special conditions such as the number of flights of stairs, narrow streets, doormen, freight elevators and loading docks. We will provide you a quote for your upgraded, delivery service. Additional delivery charges will be assessed for abnormal shipping/delivery circumstances and must be noted on the original paperwork prior to delivery.
Please note, customers who would like to return items that are not shipped incorrectly or damaged will be responsible for round-trip shipping costs on all 3rd party type deliveries. This includes our Bronze level delivery service. Silver, Gold and Platinum services are not offered with international orders. Please click here to get information on international shipping.
What is "White Glove" delivery service?
Certain items available on 2Modern can be delivered via a "White Glove" service. These items are carefully wrapped and delivered into your business or residence. We are pleased to offer two levels of white glove service for you to choose from: White Glove Gold Delivery and White Glove Platinum Delivery. White Glove Gold Delivery service includes inside delivery on the ground floor, unpacking of item(s), and removal of debris. White Glove Platinum Delivery service includes the same benefits as the White Glove Gold Services with the addition of carry up of one flight of stairs and light assembly.
There are additional charges for White Glove Gold and White Glove Platinum delivery services. These charges are specified on the product pages and in your shopping cart during checkout.
For any questions regarding "White Glove" delivery, please contact 2Modern Support.
Are your shipments insured against damage?
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice ANY damage to your package. If you should discover a problem, bring it to the driver’s attention immediately. Visibly damaged packages should be refused. Please note, some damage may appear to be minimal on the box, however the inner contents of the package may be severely damaged. We advise you to open the boxes immediately to check the contents and then write a precise description of the damage BEFORE SIGNING. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.
Are your products covered by warranty?
Every product is covered by its respective manufacturer's warranty.