Your EcoSmart™ Fire is covered by a transferable limited warranty
and a solid service and support network should you need it. At The
Fire Company Pty Ltd, we believe in supplying you with the best, most
user friendly fireplace and providing you with the means to keep it
that way. Many aspects of the EcoSmart™ Fire are hand-produced,
hand-finished and use natural materials, which makes them subject to
minor variations in finish and size. All of our pieces will mature and age
over the course of time, through natural processes associated with use
and with heat and flame. These changes are an essential part of the
dynamic of the piece. The Fire Company Pty Ltd reserves the right to
make minor amendments without prior notice.
Length of Warranty:
FULL TWO YEARS WARRANTY
FROM DATE OF PURCHASE ON
ALL STAINLESS STEEL PARTS
(Stone chipping, painting scratches
and general scratches are not
covered by warranty)
The Fire Company Pty Ltd undertakes to: Repair or, at our option, replace
without cost to owner either for
materials or labour, any part that
is found to be defective.
The express warranties do not include:
A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.
B. Repairs when the EcoSmart™ Fire has been used in other than
normal domestic/commercial use or when not used in accordance
with the Installation, Operating and Maintenance Manual.
C. Repairs when the EcoSmart™ Fire parts or models have been
modified or altered in any way that has not been approved in writing by
The Fire Company Pty Ltd.
D. Repairs when the Fire has been dismantled, repaired or serviced by
anyone other than an authorised representative of The Fire Company
E. Pick up and delivery.
F. Normal maintenance as required in the Installation, Operating and
Maintenance Manual supplied with the EcoSmart™ Fire.
G. Transportation or traveling costs involved in the repair when
the appliance is installed outside The Fire Company Pty Ltd’s
AUTHORISED CUSTOMER SERVICE CENTRES’s normal service
H. Damage to the Fire caused by accident, misuse or Act of God.
I. Any incidental shipping or holding costs to deliver your Fire or
parts to an Authorized Customer Service Centre.